Returns & FAQ
PLEASE EMAIL CUSTOMERSERVICE@THELAVEGALLERY.COM WITH ANY QUESTIONS OR RETURNS. ALL RETURNS/EXCHANGES MUST HAVE APPROVAL EMAIL INCLUDED TO BE PROCESSED. THIS WILL ENSURE A SPEEDY EXCHANGE PROCESS. PLEASE SEE INSTRUCTIONS BELOW
ALL ITEMS BOUGHT ONLINE MUST BE RETURNED VIA THIS PROCESS.ITEMS NOT ELIGIBLE FOR REFUND OR STORE CREDIT:
- Used or opened sneaker cleaning products & kits
- Items marked as final sale, including collectibles
- Sale items
- Free gifts or promotional items with retail value.
- Returns returned in damaged/worn condition.
- Returns received after 14 days of the original order shipment delivered date.
- For hygienic reasons, hats, earrings, underwear, swimsuits and bodysuits cannot be returned.
- Original shipping charges
- Gift cards are non-returnable and non-refundable.
To exchange an item, the customer must return the unwanted item according to the return procedures listed below.
Exchange/Store Credit: Receive store credit for the amount of your return, and then place an order for an alternate item or size. Items are available on a first come, first serve basis
Refund: Receive refund back to your original payment method, minus shipping & restocking fee.
HOW TO MAKE YOUR RETURN:
Email us at firstname.lastname@example.org with the issue.
After you submit return request, it will take us 1-3 business days to review your case for approval. You will receive a confirmation email once we approve your return.
Pack it up along with return approval email printout. Place your item(s) (in unworn condition and with tags attached and in its original package) in a securely sealed shipping package.
Send it off. Jot down the tracking number so you can follow its journey.
3533 Valley View Blvd
Las Vegas, NV 89103
Return your package via the US Postal Service, UPS, or FedEx.
For US Postal Service:
Take your package to a US Post Office, ship via First Class Mail with Tracking or Priority Mail.
Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return.
Take your package to a UPS store.
Be aware that leaving your package in a UPS drop box or giving it to a UPS Ground driver may add additional transit time and cause delays in processing your return.
Take your package to a FedEx store.
Be aware that leaving your package in a FedEx drop box or giving it to a FedEx Ground driver may add additional transit time and cause delays in processing your return.
Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt at our Fulfillment Center.
We'll email you once we process your return or exchange.
Please note: We strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages in transit.